1. Overview
This Privacy Policy describes how Europe Taxi Cab (operating under the brand europetaxicab.com) collects, uses, shares, and protects your personal information when you use our booking platform.
- We collect booking and contact information to process your reservation
- We process payment information securely through SumUp payment services
- Your data is shared with the driver for service fulfillment
- You have full control over your data under GDPR
2. Data Controller
The data controller responsible for your personal information is:
Company Name: Europe Taxi Cab
Email: hello@europetaxicab.com
3. Information We Collect
3.1 Booking Information
When you make a booking, we collect:
| Data Category | Examples | Purpose |
|---|---|---|
| Personal Information | Name, email, phone number | Booking confirmation, communication |
| Trip Details | Pickup/dropoff addresses, date, time | Service provision, ride coordination |
| Passenger Info | Number of passengers, special requests | Vehicle allocation, service customization |
| Payment Data | Card details (processed by SumUp), payment confirmation | Process 100% prepayment |
3.2 Payment Processing
We use SumUp as our payment service provider. When you make a payment:
- Your card details are entered directly into SumUp's secure payment form
- We do NOT store your full card details on our servers
- SumUp processes the payment according to PCI-DSS standards
- We receive only payment confirmation and transaction ID
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3.3 Technical Data
We collect minimal technical data:
- IP address (for security and fraud prevention)
- Browser type and device information
- Session cookies (see our Cookies)
4. How We Use Your Information
| Purpose | Legal Basis (GDPR) |
|---|---|
| Process bookings and payments | Contract performance (Art. 6(1)(b)) |
| Share trip details with the driver | Contract performance (Art. 6(1)(b)) |
| Customer support and communication | Legitimate interest (Art. 6(1)(f)) |
| Fraud prevention and security | Legitimate interest (Art. 6(1)(f)) |
| Legal compliance (tax, accounting) | Legal obligation (Art. 6(1)(c)) |
5. Data Sharing
5.1 With Drivers
We share necessary trip information with your driver:
- Your name and phone number (for pickup coordination)
- Pickup and dropoff locations
- Date, time, and special requirements
- Payment status (if balance due to driver)
5.2 With Service Providers
| Provider | Purpose | Data Shared |
|---|---|---|
| SumUp | Payment processing | Payment details (direct entry, not stored by us) |
| Hosting Provider | Website hosting | All data (secured on European servers) |
| SMS/Email Services | Booking confirmations | Contact details, booking reference |
5.3 Legal Requirements
We may disclose data when required by law (tax authorities, legal proceedings, etc.).
6. Payment Security
We take payment security seriously:
- All online payments are processed through SumUp, a licensed payment institution
- SumUp is PCI-DSS compliant and uses bank-level encryption
- We never store your complete card number on our servers
- Payment pages use HTTPS/TLS encryption
- 3D Secure authentication may be required for card payments
For more information about SumUp's security, visit: SumUp Security
7. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking records | 5 years | Legal/tax obligations () |
| Payment records | 5 years | Tax and accounting requirements |
| Contact details | 3 years after last booking | Customer service, legal claims period |
| Technical logs | 12 months | Security and fraud prevention |
8. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal retention)
- Restriction: Limit how we process your data
- Portability: Receive data in a structured format
- Objection: Object to certain types of processing
To exercise your rights, contact us at hello@europetaxicab.com
9. Contact
Europe Taxi Cab
Email: hello@europetaxicab.com